Privacy Policy

Introduction

Slim Down Glow Up Inc., doing business as The Glow Up Group ("we," "us," or "our"), is committed to protecting your privacy and the security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

As a healthcare provider, we are also subject to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws. This policy should be read in conjunction with our Notice of Privacy Practices, which describes how we handle your Protected Health Information (PHI).

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, date of birth, and contact information (email, phone number, address)
• Insurance information and billing details
• Emergency contact information
• Government-issued identification numbers
• Payment and financial information

Health Information

As a healthcare provider, we collect health-related information necessary for your care, including:

• Medical history and current health conditions
• Medications, allergies, and treatment history
• Laboratory results and diagnostic information
• Treatment plans and progress notes
• Lifestyle information relevant to your care (diet, exercise, sleep habits)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our healthcare services
• To communicate with you about appointments, treatments, and follow-up care
• To process payments and manage billing
• To comply with legal and regulatory requirements
• To coordinate care with other healthcare providers when authorized
• To send educational materials and wellness information
• To improve our website and user experience
• To respond to your inquiries and provide customer support
• To protect against fraud and unauthorized access

Disclosure of Your Information

We may share your information in the following circumstances:

• For Treatment: With other healthcare providers involved in your care
• For Payment: With insurance companies and billing services
• For Healthcare Operations: For quality improvement and administrative purposes
• With Your Consent: When you authorize disclosure to third parties
• As Required by Law: To comply with legal obligations, court orders, or government requests
• Service Providers: With third-party vendors who assist in our operations (subject to confidentiality agreements)
• Compounding Pharmacies: With licensed 503A pharmacies that prepare your medications

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal and health information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on privacy and security practices
• Physical security measures for paper records

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal and health information:

• Access: You may request access to your health records
• Amendment: You may request corrections to inaccurate information
• Accounting of Disclosures: You may request a list of certain disclosures we have made
• Restriction Requests: You may request restrictions on certain uses or disclosures
• Confidential Communications: You may request alternative means of communication
• Breach Notification: You will be notified if a breach affects your information

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These may include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

SMS/Text Messaging Privacy Practices

The Glow Up Group may send SMS/text messages for appointment reminders, health updates, and promotional communications. By providing your phone number and opting in to receive text messages, you consent to receive recurring SMS/MMS messages from The Glow Up Group. This section describes our practices regarding text messaging in compliance with the Telephone Consumer Protection Act (TCPA), Texas Business & Commerce Code Chapter 302 (as amended by SB 140), CTIA guidelines, and carrier requirements.

Consent & Opt-In

• You must provide express written consent before receiving any marketing or promotional text messages from us.
• Consent is not a condition of purchasing any goods or services.
• By submitting a form on our website, booking an appointment, or otherwise providing your mobile number with opt-in consent, you agree to receive text messages from The Glow Up Group at the number provided.
• Message frequency varies based on your interactions and the services you receive.
• Message and data rates may apply. Contact your wireless provider for details about your text and data plan.

Opt-Out Instructions

You can cancel SMS messages at any time. Simply text "STOP" to any message you receive from us. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Help & Support

If you experience issues with our messaging program, reply with the keyword "HELP" for more assistance, or contact us directly at (936) 228-2200 or info@slimdownglowup.com.

Mobile Information Sharing

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may only be shared with subcontractors or service providers who assist us in delivering our messaging services (e.g., customer support platforms), and such sharing is subject to confidentiality agreements.

Types of Messages

Depending on your preferences and consent, you may receive the following types of text messages:

• Transactional: Appointment confirmations, reminders, lab result notifications, prescription updates
• Informational: Health and wellness tips, educational content, service updates
• Promotional: Special offers, new services, and marketing communications (only with express written consent)

Carrier Liability

Carriers (T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages.

Texas SB 140 Compliance

As a Texas-based business, The Glow Up Group complies with Texas Business & Commerce Code Chapter 302, as amended by Senate Bill 140 (effective September 1, 2025), which extends telemarketing regulations to text messages. Our compliance measures include:

• Obtaining express written consent before sending any marketing text messages
• Honoring the Texas "do-not-call" list and the National Do Not Call Registry
• Restricting marketing texts to permitted hours (no earlier than 9:00 AM and no later than 8:00 PM local time of the recipient)
• Providing clear identification of our business in all text communications
• Maintaining records of consent for all recipients
• Immediately processing opt-out requests

TCPA Compliance

We comply with the federal Telephone Consumer Protection Act (TCPA) and all applicable FCC regulations governing text messaging, including:

• Obtaining prior express written consent for marketing messages
• Providing clear and conspicuous opt-in disclosures
• Honoring all opt-out requests promptly
• Maintaining an internal do-not-text list
• Including our business identity and contact information in messages

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, our SMS practices, or wish to exercise your privacy rights, please contact us: